Sometimes when you are trying to update your iOS device via iTunes, or restore your iPhone, iPad or iPod device from iTunes, you might get messages like “The iPhone [device name] could not be restored. An unknown error occurred (9).” There are also other error numbers like 4005, 4013, 1014, etc. when you try to update or restore iPhone. Simply speaking, you can’t restore iPhone right now. You have to fix “iPhone won’t restore” errors before you could update or restore your iPhone, iPad or iPod device.
It’s an effective way to fix many iOS errors by restoring iPhone to factory settings or restoring iPhone from backup for your iPhone, iPad or iPod device. But occasionally, you will encounter “iPhone won’t restore” errors. Don’t worry. This is actually a very common issue. You could have multiple effective solutions to solve the “iPhone won’t restore” issue. Here in this guide, we would like to walk you through these effective solutions to help you freely and smoothly restore your iPhone.
Part 1: In which situations “iPhone Won’t Restore” issue happens
It would be quite necessary for us to learn the reasons or situations in which iPhone won’t restore before we could figure out how to fix this issue. Actually, there could be a lot of causes for this. The most common situations have been collected and listed below:
1. iTunes is out of date: To restore iPhone from iTunes backup, iTunes plays a very important role. If your iTunes is not the latest version or doesn’t meet your iPhone iOS requirements, you might probably meet “The iPhone [device name] could not be restored. An unknown error occurred” notice.
2. iPhone has been jailbroken: A jailbroken iPhone might probably fail to be recognized by your iTunes.
3. iOS is out of date: Similar to iTunes version, the iOS version of your iPhone device would also influence your iPhone to restore from iTunes backup.
4. Bad connection between iPhone and computer: The connection between your iPhone and iTunes also could influence your iPhone to restore. Therefore it’s suggested you use the official USB or lightning cable from Apple. 3rd-party USB cables claimed for Apple iPhone are mostly not authorized by Apple Company, and therefore might be incompatible with your iPhone for data transfer and restore.
5. Apple Server might be undergoing an upgrade: Obviously, if Apple Server is undergoing an update or goes wrong, your iPhone won’t restore from iTunes or iCloud backup. You could check Apple Server status to see if this works or not. You will have to wait until Apple Server works normally if it goes wrong.
Besides these causes, there might also be other causes, like a failed iTunes backup, iTunes backup getting lost or damaged, etc. The below content would show you how to fix “iPhone won’t restore” issue in different ways.
Part 2: How to Fix “iPhone Won’t Restore” issue
Once we find that our iPhone won’t restore, we have to fix this error. You could try the below solutions to get “iPhone won’t restore” issue fixed.
1. Update iTunes to the latest version.
First of all, it is important to update your iTunes to the latest version. It’s quite easy to check if your iTunes is up to date or not on iTunes. For Windows users, launch iTunes on computer, click the Help button from the Windows menubar, and then choose “Check for Updates” option to see if there is an update available or not.
If you are using a Mac computer, open iTunes on Mac, click “iTunes” from the menu bar and select “Check for Updates” to see if an update is available or not, then follow the prompts and install update if available.
2. Restart your computer and iTunes
If your iTunes is already up-to-date, the next step in fixing your iPhone is to reboot your computer. Sometimes a restart of your computer fixes all errors you meet. On a Mac, just click the Apply button at the upper-left-hand corner of the screen and click Restart from the bottom of the drop-down menu. On a PC, click on the Start Menu and click Restart. Of course, by restarting your computer, you have restarted iTunes on your computer as well.
3. Try a different lightning/USB cable authorized
As mentioned above, lightning/USB cable only authorized by Apple could work normally for data transfer and backup. Therefore, you could try a different lightning/USB cable authorized by Apple to make sure your iPhone will be successfully recognized by iTunes.
4. Hard reset iPhone
Hard resetting your iPhone is not highly recommended, but it indeed works sometimes when your iPhone won’t restore or gets stuck. Make sure your iPhone is plugged into your computer while performing the hard reset. And it should be noted that the hard resetting differs upon your models of iPhone.
5. Try to restore your iPhone in DFU mode
DFU stands for Device Firmware Update, and it’s the deepest type of restore you can do on an iPhone. It’s time to try a DFU restore if, after trying all the methods mentioned above, your iPhone still won’t restore. This is a special type of restore that clears your iPhone’s hardware and software settings, giving your iPhone a completely clean slate. Oftentimes a DFU restore will let you restore iPhones that are experiencing software difficulties that prevent normal restores.
6. Update iOS to the latest version
Check whether your iPhone has been running on the latest iOS. It’s easy to do the check work: on your iPhone, open “Settings” app and then go to “General” option. Open the “Software Update” option on the “General” tab. Your iPhone will check if there is any iOS update available. Follow the on-screen notifications to update your iOS if an update is available.
7. Put your iPhone into recovery mode and set it up again
Sometimes your iPhone won’t restore because iTunes doesn’t recognize your iPhone, or your screen is stuck on the Apple logo for several minutes with no progress bar. In such situations, you could try to put your iPhone into recovery mode and set it up again to fix “iPhone won’t restore” issue. The detailed operation will be discussed below.
After all these above mentioned solutions, if your iPhone still won’t restore, you then have to turn to Apple Customer Service or send your iPhone to Apple for a repair if necessary.
Part 3: How to Restore iPhone without iTunes
As mentioned above, you could try to put your iPhone into recovery mode or DFU mode to let iPhone restore iTunes backup. Here we would like to show you how to fix “iPhone won’t restore from backup” issue by entering the DFU mode with Leawo iOS Data Recovery. Leawo iOS Data Recovery could help you recover up to 14 types of data and files from iPhone without iTunes backup in DFU mode, including Messages, Contacts, Call History, WhatsApp, Notes, Calendar, Reminders, Safari bookmark, Camera Roll, Photo Stream, Photo library, Message attachments, Voice memos, WhatsApp attachments. Follow the below steps to learn how to restore iPhone without iTunes but DFU mode.
Step 1: Choose DFU mode
Connect your iPhone to computer and then launch Leawo iOS Data Recovery. To enter DFU mode, click “Recover from iOS device” on Leawo iOS Data Recovery. There would be a window for you to choose to enter DFU mode or Normal mode. Choose “DFU” option.
Then, follow the on-screen notifications to enter the DFU mode.
Step 2: Scan your device
Once the DFU mode is activated, Leawo iOS Data Recovery would scan and analyze your device automatically.
Step 3: Choose data to recover
On the left sidebar, you could view different categories, which contain all the scanned data and files for you to preview and select for restoring. Choose the data and files you want to restore, and then click the yellow “Recover” button at the bottom right corner.
Step 4: Restore data for iPhone
On the followup ”Recover Files” window, set output directory in the “Save to” box and then click the blue “Go” button to start to recover data from iOS device in DFU mode.
Actually, Leawo iOS Data Recovery could not only help you restore iPhone in DFU mode, but also recover data from iTunes backup, and retrieve file from iCloud backup.