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Frequently Asked Questions

• What do to if the program fails to start with missing MSVCP100.dll system error?
• I received Leawo Prof. Media instead of the product I ordered, what can I do?
• I’m getting a message in the DVD Ripper HD that encrypted DVDs cannot be imported. I am wondering if there is a way around this.
• How to install programs successfully on Mac OSX 10.6?
• How to install and run programs intercepted by Gatekeeper on Mac OS X 10.8
• What is Automatic Renewal Service and how to disable it?
• What to do if the iOS Data Recovery freeze/crash?
• What languages does Leawo TunesCopy support?
• What to do if the conversion fails with error?
• What are the functional differences between Leawo Blu-ray Ripper and Leawo Blu-ray to MKV Converter?
• What to do if the converted file is incomplete?
• What to do if the conversion freezes or fails?
• What to do if the video info in Add Files page is not complete?
• What to do if the videos in Add Files page are not all videos?
• What to do if there is no video after I clicked Add Files?
• What to do if Leawo TunesCopy crashes?
• What to do if I can’t launch Leawo TunesCopy?
• Why can’t I maximize Leawo TunesCopy window?
• What are the limitations of the trial version?
• What to do if the computer loses sound?