Proved Solutions to Issue 'HBO Max No Sound'

  HBO Max is one of the best movie streaming services widely used by people across the world. It is qualified enough to compete with the other streaming services like Netflix and Hulu. Since its release in the US, programming services has been broadened to cover original television programs, made-for-cable movies, documentaries, occasional comedy and concert specials as well as the periodic interstitial programs. Like other streaming services such as YouTube and iFunny, problems are still existing while streaming videos on the HBO. The HBO Max help center has received several complaints about the "HBO Max no sound" recently. Viewers are annoyed by the issue of a soundless video and don't know how to fix it. Follow the article to find a solution targeting on that.

Proved Solutions to Issue 'HBO Max No Sound'

  Watching a video without audio output is not simply about the volume up and down in most of the cases. How to quickly detect where the problem is when your HBO movie is playing without audio? The quickest solution is pausing the movie and playing something instead, such as an advertisement. If the ads works normally with audio, it is definitely the problem of the HBO Max.

  What are the proved solutions to issue 'HBO Max no sound'? Continue to read the following sections.

1. Download the video

  It is possible that some movies play well on HBO Max while others not. And it is possible that none of the movies presented on HBO Max works fine. It is hard to tell whether the HBO Max or the movie itself is broken. No matter which case it is, we can download the movie from the HBO Max and play it on another device.

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 With CleverGet HBO Downloader included, CleverGet can download videos, music videos, TV shows and even live streaming videos from more than 1000 sites at 6X higher speed. For people who favor high-resolution videos, CleverGet is the best choice as it can download videos with quality of 4k or even higher. What's more, as a professional YouTube downloader, videos that are not available on other sites can be downloaded from YouTube. It is good at solving problems occurring on YouTube. YouTube's errors such as YouTube error 503 can be removed via Leawo Video Downloader. With the increasing need of 4k videos download, most streaming platforms enable the users to download 4k videos. That's the user-oriented strategy, but in many cases, 4k videos downloading is usually interrupted by 4k video download error. As a professional video downloader, CleverGet works perfectly in video download and solves the issue of 4k video downloader error.

Here is the detailed guide on how to download HBO Max video for your information:

Step 1. Run CleverGet HBO Max Downloader

Download and install CleverGet HBO Max Downloader on your computer at first. Make sure you get the right version compatible with your computer system.

Step 2. Set Output Directory for Saving HBO Max Movies

Click the three-dot icon and then click “Settings” option on the drop-down menu to enter “Settings” panel. You will go to “General” tab and change the default output directory in the “Save Video To” to save the downloaded HBO Max movies.

Step 3. Open Target Movies from HBO Max

You can directly copy and paste the HBO Max movie link into the address bar to open and play the movie. Alternatively, you could click the HBO icon to enter the home page, log in and then search for the target movie for downloading.

Step 4. Download the HBO Max Movie

When playing the target HBO movie, CleverGet will instantly and automatically detect the downloadable sources. And all available download options will be listed on the popup panel. You can select the option you like to download. It is worth noting that you could also set Output, Audio Tracks and Subtitles below. Finally, click “Download” button to start HBO Max movie download.

Instead of playing the problematic movie on HBO Max, downloading it via the video downloader and play it offline is proved to be the most effective solution. If this doesn't work, maybe you need to try some other solutions.

2. Check HBO Max server

  Other than downloading the video from HBO Max or other services, you can use the third-party tools like Downdetector to detect whether the server of HBO Max is in normal condition. The app can show the current status of applications like HBO Max and many more. If it is the problem with the server, you just need to wait until the server is repaired in its end.

3. Check your volume

  Problems sometimes might be much easier than we think. The failure of audio in video playback might just be resulted from misadjusting the volume of the device. If the movie you are playing is out of sound all of a sudden, check if the volume of your device is accidentally shut down. Just turn the volume up to resume the audio output.

4. Turn off your Bluetooth

  If your device has recently connected to your Bluetooth headset or speaker, it keeps sending audio signals to the Bluetooth even if it is shut off already.

  To fix this, you need to disable the Bluetooth connection of your device. The setting of the Bluetooth appears in different places on Android and iOS devices.

5. Disable the function of "Do not disturb"

  This feature only exists in the iOS devices. It will phase out all sound notifications from any app that is making sound like messages, emails, WeChat and QQ. With the feature turned on, everything remains the same, only with the sound is silencing.

  To fix it, just switch off the feature of "Do not disturb" and see if the sound comes back.

6. Check the HDMI connection

  If your HBO Max is installed on the smart TVs, there is a chance that the wires for sound output are damaged. Try another cable line that is working fine to see if that works.

7. Re-login to your account

  Error codes are common to be encountered on streaming services. HBO Max is one without exception. The error codes can cause your user data to corrupt and thus causing playback problems. You can re-login your account to deal with it.

8. Clear the browser's data

  The website can collapse due to the overloading of history data in your browser, and you might receive noting from the system saying that the browsing data has to be cleared to spare more storage space for the browser. It can also cause playback failure of your video, like no sound output. In this case, you need to clear the browsing data and restart the browser to see if the video is playing with sound or not.

9. Update HBO Max

  If the HBO Max installed on your device is not in its latest version, some issues related to audio output might be degraded in its older version. In this case, you need to update the HBO Max to its latest version.

10. Reinstall the HBO

  If the update doesn't work on the issue of 'HBO no sound', it might indicate the problem of the installation of the HBO. Then you need to uninstall the HBO and reinstall it again.

11. Update your device

  If the apps have been updated to the latest version and the HBO still undergoes operating without sound, it is possible that the operating system of your device is in a negative status. I mean the operating system needs to update since the operating system may have an issue that causes the speakers or any audio device not to work.

12. Using a different audio device

  If all the methods have been tried to exclude the possible causes and none of them works, you might check the earphones or speakers you are using. You can try to use a different audio device if the current one is no more working with the HBO Max. Your output device or its wires might have been damaged. Use another speaker or earphones to connect to your HBO Max to see if the HBO Max is now working or not.

13. Turn on the stereo sound

  Speakers of some TVs or set-top boxes use Dolby Digital output which can cause HBO Max audio not working as it doesn't support this type of audio output. In this case, you need to go to Settings > Display & Sound > Audio and disable the Dolby Digital output on your streaming device. Try to use stereo sound instead of Dolby Digital output.

  We are confident that the solutions listed above can resolve the problem of 'HBO no sound', if not 100%, at least 90%. However, the issue of 'HBO no sound' can be more stubborn than we think it is. Follow us to the last part of the article.

What If Solutions to Issue 'HBO Max No Sound' don't work?

  If none of the solutions above helps with the issue, the issue is out of our league, and we suggest that you step aside and let the experts take over the issue.

  Get in touch with HBO Max's customer center and report the issue of 'HBO no sound' to it. Presenting as many details as you can to speed up the process. Detail includes at least your account details, what device you are using and the videos you are visiting.

  Sending an email to the customer center of HBO Max might take a bit longer than giving them a call. And talking on the phone can clarify the problems more effectively.