[Troubleshoot] HBO Max Not Working on Samsung TV?

As one of the most popular streaming services, HBO Max offers a great collection of TV shows and movies. With the ad-free subscription, you can watch The Suicide Squad one month earlier than the theatrical release and stream it on Samsung TV if you are keen on a big-screen viewing experience. However, some people reported the "HBO Max not working on Samsung TV" issue recently, and If you are one of them, just check out this article to learn how to fix it easily!

Part 1: Possible Situations When HBO Max Not Working on Samsung TV

It must be frustrating that when you encounter the "HBO Max not working on Samsung TV" issue that your favorite shows are not accessible anymore. To help you troubleshoot the issue, here're the possible situations you might run into when HBO Max's not working on Samsung TV.

HBO Max won't download

If HBO Max doesn't come with your Samsung TV, you have to download the app manually. However, many people found HBO Max won't download on the Samsung TV, this is mostly a connection issue and you might have to check if your TV is properly connected to the internet.

HBO Max won't install

This is another situation when you have the "HBO Max not working on Samsung TV" issue, that is HBO Max won't install. Even though you have successfully downloaded the app, the app is just simply stuck in installation.

HBO Max not loading

One possible stumble is that when you have successfully downloaded and installed HBO Max on your Samsung TV, the app is not loading. HBO Max usually takes a brief moment to load before it is available to use, but here you find the loading screen stays forever and never brings you to the home screen.

Can't find HBO Max on Samsung TV

The "HBO Max not working on Samsung TV" issue is often found on the older Samsung TV models. This is because HBO Max is only compatible with Samsung TV version after 2016. So the app doesn't show up when you try to search and download it.

HBO Max won't play on Samsung TV

This is the most typical situation when you have the "HBO Max not working on Samsung TV" issue, that the HBO Max just won't play on your Samsung TV. Some people find they are not able to play their favorite shows when they have selected the videos. This is mostly because the app is not updated to the latest version.

HBO Max can't connect to Samsung TV

Sometimes you find your HBO Max is not working because it can't connect to Samsung TV. When you choose the app, it remains an icon on your TV screen without connecting. This situation could be caused by a connection issue rather than function.

Part 2: How to Fix HBO Max Not Working on Samsung TV?

That's all the possible stumbles when you have the "HBO Max not working on Samsung TV" issue, so how to fix them? Just check out the solutions down below!

Check network status

When HBO Max is not working on your Samsung TV, check if your Samsung TV is properly connected to the internet, just press the Menu button on the remote control and go to Network > Network Status to find it out.

Check Wi-Fi connection

If your Samsung TV is shown connecting to the home internet, then you might have to see if the Wi-Fi is working well. You can always reset your internet. To do so, unplug the modem/router and plug them back in after one minute, turn on the Samsung TV and try again.

Cold boot Samsung TV

Cold boot is a quick fix that proved to be useful when people try to fix the "HBO Max not working on Samsung TV" issue. Here are two ways to cold boot your Samsung TV.

• With the remote: Hold down the Power button on Samsung TV remote, the process takes about 5 seconds. Your Samsung TV will reboot itself, turn off, and back on again.
• With the plug: You can also cold boot with the plug. Simply unplug your Samsung TV from power, leave it unplugged for at least 30 seconds, and plug it back in.

Check internet speed

Streaming is a data-devouring practice. Poor and inconsistent connection speed can cause issues of all sorts. Google "Internet Speed Test" and test your internet speed. You will need a minimum download speed of 5 Mbps to support HD video streaming.

Update HBO Max app

An outdated HBO Max app might cause many problems, and the "HBO Max not working on Samsung TV" issue is one of them. Check if your HBO Max app is up to date. To do so, simply turn on your Samsung TV, go to Apps > Setting > Updates > HBO Max, choose "Update" to update it to the latest version.

Update Samsung TV software

Just like the operating system, your Samsung TV software will need a consistent update to fix bugs and issues. Turn on Samsung TV, go to Settings > Support > Software Update > Update Now to update the software. If there is no update available, take a note of your current software version displayed on the right of your screen.

Then you will need to download the latest software from Samsung and install it on your Samsung TV. Here's how.

Step 1. Go to the Samsung download center and find your TV's model.

Step 2. Check if the version on the website is the same as the one on your TV.

Step 3. If the website version is newer, download it and extract it to a USB drive.

Step 4. Connect the USB drive to Samsung TV. Turn on Samsung TV, go to Settings > Support > Software Update.

Step 5. Choose "Update Now " and "Yes" to proceed to installation with on-screen instructions.

Stream via external devices

For old models earlier than 2016, there are three ways to access HBO Max, and all of them require external devices or adapters.

• 1. Use Chromecast to cast HBO Max from your phone, computer, or other smart devices.
• 2. Use Airplay 2 to stream HBO Max to your Samsung Smart TV.
• 3. Use HDMI cable to connect your computer, phone, or other smart devices to your Samsung Smart TV.

Reinstall HBO Max

When you encounter the "HBO Max not working on Samsung TV" issue, delete the app and reinstall it to see if it helps. Here's how to delete and reinstall HBO Max on Samsung TV.

Step 1. Turn on Samsung TV. Go to Apps > Settings > HBO Max > Delete. If the "Delete" button is grayed out, choose "Reinstall instead."

Step 2. After you delete the app, click the "Search" icon on the main screen, locate and download the HBO Max app.

Step 3. Click the "Install" to reinstall the app. Launch HBO Max again and check if the issue still occurs.

Part 3: How to Play HBO Max Video When HBO Max Not Working on Samsung TV?

If you want to avoid the "HBO Max not working on Samsung TV" issue, the simplest solution is to download the shows on HBO Max with CleverGet HBO Downloader, which is one of the modules included in CleverGet. Supporting 1000+ video websites, CleverGet can download videos from online video websites like YouTube, Hulu, Facebook, and many more. It's also the best way to keep your favorite HBO shows for future playback, especially when your HBO Max subscription is gone. Simply download the HBO shows as local files and transfer them to Samsung TV with USB drive, then you can enjoy the shows offline without issues of all sorts!

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• CleverGet HBO Downloader

  1. Download Video & Music from 1000+ Sites
  2. Download Movies and Shows from HBO Max and Others
  3. Up to 1080P HD Video Downloading with 320 kbps Audio Quality
  4. Save Subtitles as Independent SRT/SUP Files or Remux Into Output Video
  5. Smarter Downloading Settings
  6. 1-Click to Play Downloaded Videos
  7. Provide Precise Video Info
  Download WinDownload Mac

With CleverGet, you can watch and download the Comedy Central live stream with the best video quality possible. If you have a subscription to Hulu and always run into streaming errors, then you may see how to fix Hulu error code and download your favorite shows with Leawo Video Downloader. The downloader is 6 times faster than the average products on the block, you don't have to wait around and your HBO shows will be ready within a few moments!

Here is the detailed guide on how to download HBO Max video for your information:

Step 1. Run CleverGet HBO Max Downloader

Download and install CleverGet HBO Max Downloader on your computer at first. Make sure you get the right version compatible with your computer system. Then launch the HBO Max Downloader and enter the main interface.

Step 2. Set Output Directory for Saving HBO Max Movies

Click the three-dot icon and then click “Settings” option on the drop-down menu to enter “Settings” panel. You will go to “General” tab and change the default output directory in the “Save Video To” to save the downloaded HBO Max movies. Note that you can also change other settings here like program UI language, appearance, max download tasks, etc. Remember to click “Save” button to confirm the settings.

Step 3. Open Target Movies from HBO Max

You can directly copy and paste the HBO Max movie link into the address bar to open and play the movie. Alternatively, you could click the HBO icon to enter the home page, log in and then search for the target movie for downloading.

Step 4. Download the HBO Max Movie

When playing the target HBO movie, CleverGet will instantly and automatically detect the downloadable sources. And all available download options in different quality, frame rates and sizes will be listed on the popup panel. You can select the option you like to download. It is worth noting that you could also set Output, Audio Tracks and Subtitles below. Finally, click “Download” button to start HBO Max movie download.

Step 5. View Downloading Process and Downloaded Movies

Once the HBO Max download starts, you can check the downloading progress and speed on the pop-up sidebar. Or you can click end and delete the task if you like. When the download process is finished, the downloaded movie will be listed on the downloaded panel. You can right click to play it with Leawo Blu-ray Player or open the source web page.

Part 4: What If HBO Max Still Not Working on Samsung TV?

So what if you have tried out all the solutions and they just don't seem to help? Then you might need to reset the whole Smart Hub. Please note that you will sign out of your Samsung Account, so make sure you have all the login credentials of all your accounts before you do so.

You can reset Samsung Hub in two ways.

• 1.Go to Settings > Support > Self Diagnosis > Reset Smart Hub.
• 2.Go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.

After reset, you will need to sign in again with code, just as you set it up for the first time. Then download the HBO Max(you might need to sign in again, too) and see if the "HBO Max not working on Samsung TV" issue can be fully resolved. If not, then you might have to contact Samsung TV and HBO Max for help.

The Bottom Line

When the "HBO Max not working on Samsung TV" issue occurs, don't fret. Just follow the guide above and you can surely fix it with ease. But if you want to avoid issues of all sorts, downloading the HBO shows with Leawo Video Downloader is the simplest solution. It's also the best way to keep your favorite shows forever for future playback.