100% Works: How to Fix Prime Video Buffering Issues?

Patrick Murray 21/01/2025

CleverGet Amazon Downloader

3,270 views

Amazon Prime remains one of the best streaming platforms for unlimited entertainment. However, just like all digital services, Amazon Prime might run into glitches occasionally, and constant buffering is one of the annoying issues. So why does Amazon Prime keep buffering? How to fix Prime Video not working? This blog will introduce all possible causes and fixes. Just read on to learn more.

Part 1: Why Does Prime Video Keep Buffering?

There are many reasons that Prime Video keeps buffering. In this part, we have collected the most common ones. Just check them out.

Slow network speed

Why does Amazon Prime keep buffering? The most common reason is that your internet speed is too slow to support Amazon streaming. The problem can be caused by your ISP, subscribed plan, or router/modem settings.

Streaming quality settings

If you set a high Amazon streaming quality that can not be supported by your network, you might find Prime Video not working or buffering.

Corrupted cache & data

When you have been using your browser to stream Amazon Prime for a long while, there might be an over-accumulated cache and files that prevent your browser from functioning properly.

Outdated Amazon app

Is your Amazon Prime Video app out of date? An outdated Amazon app might run into glitches frequently, which causes the Amazon Prime Video buffering issue.

Browser related issues

When you have installed too many add-ons on your browser or haven’t updated your browser for a long time, there might be bugs and glitches causing Prime Video not to work.

ISP influences

When your Internet service provider (ISP) notices high bandwidth usage, such as streaming, gaming, etc., they may throttle your speed and cause buffering issues.

Part 2: Best Solutions to Troubleshoot Prime Video Buffering Issues

Why does Amazon Prime keep buffering? The previous part has offered the answers you need. Now it’s time to see how to fix it properly. In this part, we have concluded all the useful solutions. Just keep reading.

Improve your network

When you experience Amazon Prime Video buffering or find Amazon Prime Video keeps buffering on your smart TV, the first thing to do is check your network speed. You can follow the steps below to troubleshoot your network problem.

• Check your network by running a speed test.
• Clear the cache by restarting your computer and router.
• To improve the signal, move your device closer to the router.
• When you are unable to move around, a Wi-Fi extender can be a useful tool.

Lower streaming quality for Amazon videos

You might want to lower your Amazon streaming quality to fix the Amazon Prime Video buffering issue. Here’s how to make it on PC and mobile.

For mobile:

Step 1. Open the Prime Video app

Step 2. Go to Settings > Stream & Download > Stream Quality

Step 3. Choose a lower quality from the options: Good, Better, and Best.

For PC:

Step 1. Log in with your Amazon Prime Video on a browser.

Step 2. Play a video. Click on Options > Video Quality.

Step 3. Choose a lower quality to fix the buffering issue.

When you find Amazon Prime Video not working or buffering, you can clear the cache on the app to fix the issue. Here’s how.

iOS: Settings > General > Storage > Prime Video. Delete the app and reinstall it.

Android: Settings > Apps > See all apps > Storage and cache > Clear cache

Clear browser cache

Meanwhile, you should clear the browser cache when you find Prime Video not working. Here’s how.

Chrome: Settings icon in the top right > Delete browsing data > Choose a period and delete data.

Safari: Safari on top > Develop > Empty Cache

Firefox: Settings from the upper right > Privacy & Security > Clear Data

Update your Amazon Prime Video app

Another useful fix is to update your Amazon Prime Video app to the latest version. Here’s how to make it on different devices.

Mobile: Head to Google Play Store (Android) /App Store iOS) app > search for Prime Video > Tap on Update if a version is available.

PC (Windows): Open the Microsoft Store > Click on the three-dot menu in the top right corner > Choose “Downloads and updates” > Click on “Get updates” if there is a new update.

Mac: Head to App Store > Click “Updates” from the left > Click on the “Update” next to the Prime Video app to update the app to the latest version.

Other troubleshooting tips

There are a few general troubleshooting tips that prove to work. Just try them to fix the Amazon Prime Video not working issue.

• Close and restart the Prime Video app
• Update your DNS settings
• Disable the VPN/proxy server if you are using any
• Your HDMI cable and display must support HDCP 1.4 (HD) or HDCP 2.2 (UHD/HDR) if you are connecting to a smart TV.

Part 3: Download Your Favorite Shows/Movies from Prime Video to Avoid Prime Video Not Working

Why does Amazon Prime keep buffering? Now you know the reasons and the most useful fixes. However, for average computer users, these solutions might somehow be complicated. Not to mention the effort to apply them one by one. But worry not, there is a once-and-for-all solution that can help you avoid the Amazon Prime not working/buffering issue, that is, to download Amazon Prime Videos with CleverGet Amazon Downloader.

With advanced decryption technology, CleverGet Amazon Downloader can remove the DRM (Digital Rights Management) on the source videos and download them at high speed. Here are the powerful features that make it the simplest solution to Amazon Prime buffering issues.

Download Amazon Prime Videos to avoid buffering

With CleverGet Amazon Downloader, you can download/convert Amazon Prime Videos to MP4/WEBM for offline viewing. Whether you want to watch them on your computer, smart TVs, or mobile devices, the playback is completely offline without ads interruption.

Download Amazon videos no quality loss

With the most advanced video processing technologies, CleverGet Amazon Downloader allows you to save Amazon videos in up to 1080p resolution. It guarantees 1:1 video quality retained with no visual or auditory element loss.

Batch download Amazon Prime Videos

CleverGet Amazon Downloader is so intelligent that it can detect all the episodes and seasons associated with the playing one. You can add them all in bulk to the download list and wait for them to be downloaded quickly.

Preserve all audio files, subtitles, and metadata

All information, such as metadata, subtitles, and multilingual audio tracks, will be packed into the downloaded videos. Alternatively, you can choose to download audio tracks and subtitles as external files (SRT/SUP).

Unlimited Amazon Prime Video Download

CleverGet Amazon Downloader lets you download as many Amazon Prime Videos as you like, as long as you have a premium subscription. You can download free videos on Freevee and paid/rented content to watch them offline without Amazon Prime Video buffering issues.

So how to download Amazon Prime Videos with CleverGet Amazon Downloader. Check out the steps here.

Step 1. Install CleverGet Amazon Downloader

After selecting your device type, download and install the app. Launch CleverGet Amazon Downloader and head to the three-dot menu in the top right corner. Set the output folder before you download Amazon Prime Videos.

• 

• CleverGet Amazon Downloader

  - Support Amazon Prime Videos and Shows Download
  - Download 720p/1080p Amazon HD Videos Without Quality Loss
  - Save Amazon Videos/Movies in MP4 or MKV Format
  - Reserve Multi-Language Audio Track & Subtitles
  - Remux Subtitles to Video

  DownloadDownload

Step 2. Locate Amazon Prime Video

Locate the movie or episode you wish to download on Amazon Prime Video. Use the built-in browser to play it. After you click on the Download button in the lower right corner, CleverGet Amazon Downloader will parse all the download sources.

Step 3. Download Amazon Prime Video

A window displaying download options will appear. Select one to download videos and watch them offline without Amazon Prime Video buffering issues.

That’s it. After you download the videos to MP4/MKV, you can say goodbye to annoying buffering and watch your favorite shows offline anywhere and anytime. Just remember that that free trial lets you download three videos from Amazon Prime Video for free. You can go premium to get the most out of your Amazon video downloads and to get the highest quality available!