Is Prime Video Down? How to Fix Prime Video Not Working?

Patrick Murray 06/11/2025

CleverGet Amazon Downloader

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Amazon Prime Video is constantly buffering or simply showing a black screen, no matter how many times you refresh. You may wonder: Is Prime Video down right now, or is it just my Prime Video not working? Been there myself. It took me a while to get things straightened out. Prime Video not working can happen for several reasons. In this article, I will explain how to troubleshoot them quickly and provide a useful solution to end them.

Also Read: How to Manage Amazon Playerlist | How Long Do Amazon Prime Downloads Last

1. How to Check If Prime Video Is Down Right Now?

Prime Video is a streaming service that relies on stable internet connectivity and Amazon’s servers. If anything suddenly goes wrong with the playback, the first thing to check is whether the service itself is down.

One obvious sign of an outage is that all your devices fail to access Prime Video at the same time. Sometimes, you may receive error messages like "We're experiencing a problem playing this video”.

Tools like Downdetector can help you quickly rule out as well. Users experiencing the same problem will report it to them, so you know you're not alone in this. In this case, simply wait for Amazon to fix it.

2. How to Fix When Prime Video Is Not Working?

Once you’ve confirmed that Prime Video isn’t experiencing a widespread outage, the issue likely lies on your end. Here are solutions to get your streaming back on track.

1. Verify Your Network Status

Streaming on Prime Video requires a stable internet connection, with a minimum speed of 1Mb/s for SD content and 5Mb/s for HD content. In my experience, seven out of ten times, it comes down to an unstable one.

To verify your network status, first run a speed test with tools like Speedtest. If it shows a slow speed, restart your router and modem. Unplug the devices for 30 seconds and plug them back in. Then try loading other streaming services. If they work fine, but Amazon Prime Video still doesn’t, your network isn’t the culprit.

2. Update or Reinstall Your Outdated App

One common reason why your Prime Video not working is that it is outdated. Amazon regularly updates its apps to fix bugs and improve performance. If yours isn’t in the latest version, it may cause playback failures.

For mobile devices: Visit the App Store or Google Play Store and check for available updates. Remember to restart your device after updating.

For smart TVs and streaming devices: Navigate to the app management section, and check for updates. Exit the app and unplug the device for 60 seconds. Then plug the device back in and reopen the app.

If updates don’t help, uninstall the app completely and reinstall it. That should help too.

3. Fix Web Browser Issues

If you watch Prime Video on a web browser, it is equally important to keep it up to date. Open the browser menu, go to Help, and navigate to About. The browser instantly checks and installs any available updates. You only need to click Relaunch or Restart to apply the changes.

The built-up cache and cookies in your browser can slow down your streaming. Follow the steps to clear the cache and data:

Go to settings, find the privacy or history section, and select Delete browsing data.
Browser extensions like Ad blockers and VPNs can interfere with Prime Video playback, too. Remember to disable them when streaming.

4. Check Device Compatibility

Some older device models may lose support for the Prime Video App over time. To see if your device is still compatible with the app, check Prime Video's supported device list. Also, ensure its operating system is the latest version. A simple restart on your device helps too; it clears temporary glitches and refreshes system resources.

5. Check Account Status

Though uncommon, an inactive Prime membership can block access to Prime Video. Here’s how to check the status:

Visit amazon.com and log in to your account. Go to Accounts & Lists > Membership & Subscriptions. Here you can check if your Prime Video subscription is still active.

6. Contact Prime Video Support for Help

If none of the fixes above work, you may turn to Prime Video’s support team. Visit Prime Video Support and click Contact Us. You may either live chat online or request a phone call with a representative. To help diagnose the issue faster, provide them with the error message, the device model, and the app version, and explain what troubleshooting steps you’ve tried clearly.

3. Ultimate Solution: Avoid Prime Video Not Working Hassle

Even though I know how to fix Amazon Prime Video not working issues, most of the time, I just want an easy movie night without the hassle. If you’re exhausted with recurring errors and constant troubleshooting like I am, downloading Prime Video content for offline viewing is the ultimate solution. However, Prime Video’s built-in download feature has limitations. You can only download 25 titles at most, and the downloads expire in just 30 days.

That’s where CleverGet Amazon Downloader comes in. It can download Prime Video content in batches to MP4/MKV files. With this tool, I can download and save a full season of my favorite TV shows on my device for good, so I can watch them without worrying about expiration dates or internet connectivity.

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• CleverGet Amazon Downloader

  Batch download Amazon Prime Video movies and full or selected seasons of shows at up to 1080p resolution with preferred subtitles and audio tracks. Download and convert Amazon Prime videos to MP4 or MKV file for offline viewing without expiration, and remove ads for offline ad-free watching.

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This solution is useful if you have an unusable internet connection or travel frequently. Simply download your movies in advance, and enjoy an uninterrupted movie night anytime, anywhere.

Bonus tip: If you want to share a video clip of streaming content with friends, CleverGet Recorder offers a free solution for capturing and sharing your favorite moments.

Conclusion

Dealing with the Prime Video not working issue can be frustrating, but luckily, we have simple and effective solutions. If troubleshooting doesn’t resolve the issue, Prime Video’s support team is available to help. For those who are seeking a truly hassle-free viewing experience, consider downloading your favorite Prime Video content with CleverGet Amazon Downloader. With permanent offline access, you won’t worry about any of the issues again.