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Frequently Asked Questions

• The conversion failed every time I try to convert file, what’s wrong?
• How to batch convert the loaded files?
• How to replace the previous file with converted file of the same name instead of renaming it?
• I purchased the product from Apple Store, I can’t save the changed output folder if I restart the program.
• How to save the output files to the folder where the source files are saved?
• The program crashes, what can I do?
• Can I continue the recording after pausing the song or the recording?
• How to remove ads or short incomplete audio files?
• How to preset a recording?
• The program crashed after generating the ringtone, what should I do?
• I have made ringtones with your program, how can I add them to my iPhone?
• May I adjust the volume of the output ringtone?
• How to add fade-in and fade-out effects to output ringtone with your program?
• How to get rid of the unwanted part in the loaded file?
• What ringtone format does this program support and what iPhone model is it compatible with?
• How to get higher volume for recorded songs?
• How to split songs automatically during recording process?
• Why doesn’t the program acquire music tags sometimes?
• What’s the limitation of the trial version?
• I received the Order information email but I cannot find my registration code. Where to get my key code?