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Technical FAQs

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User Guide

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Mac App Store User

Frequently Asked Questions

• I purchased the product from Apple Store, I can’t save the changed output folder if I restart the program.
• How to save the output files to the folder where the source files are saved?
• The program crashes, what can I do?
• Can I continue the recording after pausing the song or the recording?
• How to remove ads or short incomplete audio files?
• How to preset a recording?
• The program crashed after generating the ringtone, what should I do?
• I have made ringtones with your program, how can I add them to my iPhone?
• May I adjust the volume of the output ringtone?
• How to add fade-in and fade-out effects to output ringtone with your program?
• How to get rid of the unwanted part in the loaded file?
• What ringtone format does this program support and what iPhone model is it compatible with?
• How to get higher volume for recorded songs?
• How to split songs automatically during recording process?
• Why doesn’t the program acquire music tags sometimes?
• What’s the limitation of the trial version?
• I received the Order information email but I cannot find my registration code. Where to get my key code?
• I have ever purchased your Windows software and now I changed my PC to Mac. Can I install this software onto my Mac? Or can you send me a Mac version?
• Does Leawo Software work with the latest Windows 8?
• Can I use the software on another computer but I have the single-user license?