Please confirm the information below first:
1.Please do not use Microsoft Store Spotify.
2.The internet connection is fine, Spotify can play the music.
3.Please click Connect to a device on the bottom-right of the Spotify desktop client.
Make sure you selected the computer you are using to convert Spotify music.
4.To convert episode/show, please click the bright green play button next to corresponding episode/show on Spotify when it gets stuck at “Ready to convert…” in Leawo Prof. DRM.
If the episode/show music link fails during the normal conversion process, please re-add the link, perform the above operation or drag the time back to the initial position 0:00 when the music is paused on the Spotify interface.
Example of Spotify Episode link: https://open.spotify.com/episode/7FiaGnPEt6S1pVhtmLpG0L?si=96c91566289a4929
Example of Spotify Show link: https://open.spotify.com/show/5CV2Xo4kHE6Lf1iZBzsrP2?si=b8b1cb4a1af54091
5.Please do not close Spotify main interface opened by Leawo before the conversion, and then relaunch Spotify.
If above are confirmed, please restart Leawo, change Conversion speed to 3× or 1× in Spotify Converter module, convert 2-3 times to see if the same problem persists.
If yes, please contact us with the following information:
1.The Spotify version you are using.
2.The music links you are converting.
3.Please click top right Settings>Help in Leawo Prof. DRM to submit Bug Report.