We recommend you take the following steps to get your problems quickly solved:
1. First please make sure you are using the latest version of our software.
2. Then please check our FAQ Center on this site for the better understanding of your problem.
If you have not found a proper answer or solution, please contact support with detailed description of your problem. Please give us as much detailed information as you can, you can also right click the added files on our software to send us bug report. With your given information or report, our support team will check and find a solution for you.