I got “Failed to load file” error message when I was loading my video to the Video Converter software, what’s the problem?

1) Please make sure to name your video using non-English characters, the simpler, the better.

2) You can drag your video to our program directly, or click the top “File” button, then load your video via the dropdown list options.

3) If still doesn’t work, please contact our support team with the detailed information of your issue for further assistance.


This FAQ is about: Blu-ray Video Converter, Frequently Asked Questions, Total Media Converter Ultimate, Video Converter, Video Converter Pro, Video Converter Ultimate

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