“Hello! I'm trying to use the GoPro Quik app to retrieve media off of my GoPro and edit it. Here's what happens instead:

  • I installed the Quik app on my Windows 10 PC, and rebooted. Disconnected all cables.
  • Waited for machine to boot up, connected the camera via USB cable to the PC.
  • Camera says "USB Connected" but no media appears on the PC, and Quik can't see the camera either.
  • Disconnected cable, reconnected cable, turned camera off, then turned camera on. No luck.

Any ideas? I'm tired of burning my battery to transfer over bluetooth and wifi!”

GoPro has been a top choice for recording the extreme moments as well as other happy moments in our daily life. You connect GoPro to computer  to try to upload your photos and videos - but your computer isn't recognizing your GoPro camera? There could even be possible an error message when connecting your camera to your computer via USB cable for GoPro videos and photos transferring. What could you do to solve the computer not recognizing GoPro issue?

Well, in this guide, you'll learn how to fix the problem of your GoPro not showing up on your PC/Mac. We will list different ways to help you freely transfer GoPro videos and photos to your computer by fixing the GoPro not showing on Mac/PC issue.

Part 1. Possible reasons that cause GoPro not showing up on PC/Mac

Your GoPro camera is not recognized when it is plugged into a computer USB port. This could happen on various GoPro camera models including: HERO9 Black, GoPro MAX, HERO8 Black, HERO7 White, Silver & Black, HERO6 Black, Fusion, HERO5 Black, HERO5 Session, HERO4, HERO Session, HERO4 Session, HERO+ LCD, HERO+, HERO, HERO3+, HERO3, HD HERO2, HD HERO Original, etc.

If your computer is not recognizing the USB connection it could be one of a few things:

  • There is a loose connection somewhere
  • The USB cable is faulty
  • There is a compatibility issue with the SD card
  • There in confusion as to where to find the camera or SD card contents on the computer
  • There is a fault with the camera itself.

With possible reasons clear, we could now move forward to the effective solutions for fixing computer not recognizing GoPro camera issue.

Part 2. How to fix computer not recognizing GoPro?

GoPro cameras are great for action photography. They are versatile cameras with various mounts that users can attach to things. GoPro users often utilize GoPro App to transfer recorded videos from their cameras to Windows 10 desktops.

However, Windows 10's GoPro App for Desktop doesn't always recognize a connected GoPro camera. Then the camera doesn't appear in the app, and an error message might even pop up. These are a few resolutions that might fix GoPro App for Desktop when it doesn't recognize a connected camera.

Check the cable connection

If your system fails to recognize the camera when plugged with a USB cable, first and foremost thing you have to do is to check if there is a loose connection anywhere. Reinsert the USB cable into computer and camera such that both the USB ends are securely inserted. To ensure proper connection to the computer, make sure that your camera is powered on and displays the USB symbol on the GoPro's LCD screen. If the problem persists, restart the system and reconnect the USB cable into a camera and computer. If reinserting the USB cable doesn't resolve the issue, keep reading further as the problem could be something else.

Run the troubleshooter for Hardware and Devices