“Hi, Samsung Blu-ray Player won’t play Blu-ray disc. I purchased this Samsung Blu-ray Player several years ago and used to play DVD disc with it well. It says it could play back Blu-ray discs. However, when I tried to insert a Blu-ray disc into it for playback, there is no response. What’s the matter? How can I solve the Samsung Blu-ray Player won’t play Blu-ray issue?”

Samsung Blu-ray Player is a good assistant to play Blu-ray discs at home for us to get ultra-HD movie experience. However, there are some occasions that you can’t play your Blu-ray disc on your Samsung Blu-ray player or other Blu-ray plays. If you happen to meet such kind of issues and are looking for a solution, this page is the right place you should stop your feet. We will describe some effective solutions here to help you fix Samsung Blu-ray Player won’t play Blu-ray issue.

Part 1: Possible Reasons That Cause Samsung Blu-ray Player Won’t Play Blu-ray

What causes Samsung Blu-ray Player not to play Blu-ray? Well, it all depends. There are several reasons a disc may not play in the Blu-ray player.

  1. A dirty or scratched disc is the most obvious cause. Your Blu-ray discs have been dusty, scratched, damaged, etc. That results in Samsung Blu-ray Player being not able to recognize your Blu-ray disc.
  2. An incorrect region code or configuration of your home theater system can be the reason as well. All Blu-ray players are fixed to certain regions. You have to make sure that the Blu-ray discs are in the same region as that of Samsung Blu-ray Player.
  3. An unstable connection: the connection between your Blu-ray player and TV would also result in playback failure.
  4. Firmware is out of date: sometimes your Blu-ray Player’s firmware needs to be updated. The old firmware might fail to recognize newly released Blu-ray discs.

There might be other causes that make your Samsung Blu-ray Player not work. But generally speaking, there would be always a fix to the issue. The below content would show you the suggested solutions to “Samsung Blu-ray Player won’t play Blu-ray” issue.

Part 2: Solutions to Solve Samsung Blu-ray Player Won’t Play Issue

If your Blu-ray player has stopped working when you try to play a Blu-ray disc, you can try the following solutions. There are a few exceptions to this rule, so there are no guarantees. Also, hacks that exist for Blu-ray players usually don’t turn off the region code setting for Blu-ray discs – it usually just makes playing DVDs a region-free experience. Sometimes, it also unlocks the Blu-ray region code, also.

Solution 1: Check the Blu-ray Player

Some issues are not difficult as we imagine. Sometimes, we just need to do little simple steps to resolve the Blu-ray disc playback issues on your Blu-ray Player, because there are many details can be ignored, just simple check and test, you can solve the issue.

(1) Reset the BD Player:

Remove the disc from the BD player > Turn off the BD player > Unplug the power cord of the BD player from the electrical outlet > Let the player remain without power for one minute > Plug the power cord back into the electrical outlet > Turn on the BD player > Insert the disc into the BD player.

(2) Make sure that the Parental Control settings are not set to "on"

(3) External connection is really important, check all physical connections between your Blu-ray player, TV and power supply for making sure that cables are properly connected and there is power on all of the devices.

Solution 2: Check the Blu-ray Fireware

If you the steps above doesn’t work, then you need to play attention to the Blu-ray Firmware, because the Blu-ray is a dynamic format. It’s essentially software (menus, etc. use a type of Java) so it requires up-to-date firmware to keep up-to-date with the latest Blu-ray technology. There are many conditions will affect the Blu-ray firmware unstable or needed to update.

>> Every once in a while, just like when you update a program and something stops working right, there will be a bad software update.

>> Power off during update, or the update was otherwise interrupted while being applied it could do this.

You need to check to make sure if the latest firmware is installed on your Blu-ray player. If an older firmware is still running on your Blu-ray device then the it may not be able to detect contents with latest media formats and codecs. Then you need to see if there’s an available update and update it. If not, contact Samsung serve support and get the new firmware for updating.

Solution 3: Check the Blu-ray Disc

(1) One of the possible reasons is that your Blu-ray player is unable to read discs. Check to make sure the inserted disc is clean and not scratched on the playing side. If so clean the surface of the disc or use an alternative Blu-ray disc to verify.

(2) Blu-ray discs have region code on them. If your Blu-ray Player can’t play a good Blu-ray disc, you need to check the Blu-ray Region code on the disc. For example, all Samsung Blu-ray players purchased in Australia are region locked and can’t be unlocked. Only Region B Blu-ray discs and Region 4 DVDs are compatible.

Blu-ray region code information:

  • -Region A: This region covers all of North America, South America and South East Asia.
  • -Region B: This encompasses Europe, Africa, Middle East, French territories and Greenland.
  • -Region C: Region which covers the rest of the world including Russia, Asia, and China.

Below are some tips that should hopefully fix any issues you may be having.

  1. If the HDMI output is set to a resolution that your TV cannot support (for example, 1080p), then you may not see a picture on your TV.
  2. Check the Blu-ray player is connected to your TV and is displaying menu options.
  3. Blu-ray discs are region coded. All Samsung Blu-ray players purchased in Australia will play Region B Blu-ray discs and Region 4 DVDs.
  4. Sometimes a software reset test will solve the issue. Check if the latest firmware/software is installed on your Blu-ray player.
  5. If the disc is dirty and has dust, smudge marks or fingerprints on it, the disc may not play. Using a soft, dry cloth, wipe from the centre of the disc to the side in a straight line.
  6. Ensure the disc is suited to be played on the DVD player. (e.g. Ultra HD Blu-ray discs will not play on standard Blu-ray players).
  7. You may have a defective disc. Check for any physical damage to the disc.

Part 3: Convert Blu-ray to Digital Formats with Leawo Blu-ray Ripper

If you have tried all the above solutions but they just don’t work, the final and ultimate solution for you to enjoy your Blu-ray movies is to rip and convert Blu-ray to digital videos for playback on any player and device.

Leawo Blu-ray Ripper is without doubt the best Blu-ray to digital video converter to help you decrypt, rip and convert Blu-ray movies to video and audio files in 200+ file format. You could rip and convert Blu-ray to MP4, MKV, AVI, FLV, MOV, etc., no matter your Blu-ray movie files are copy protected or region restricted. You could even adjust the parameters of output video file so as to let the output video file meet your target media player or device more.

Download and install Leawo Blu-ray Ripper on your computer. Then, follow the below steps to learn how to convert Blu-ray to digital video for unlimited playback. It should be noted that Leawo Blu-ray Ripper is a built-in module of Leawo Prof. Media.


Step 1. Enter Blu-ray Ripper module

Start Leawo Prof. Media and open the “Convert” module on the menu bar.

Step 2. Add source Blu-ray movie

On the “Convert” module, click the “Add Blu-ray/DVD” button to add source DVD movies. You could load Blu-ray disc, folder and/or ISO image file as you like. To rip and convert Blu-ray disc, you need to insert source Blu-ray disc into the Blu-ray recorder drive that has been connected to your computer.  


  1. 3 content loading modes are available: Full Movie (loading all content from source Blu-ray), Main Movie (loading the longest title by default, which is generally the main movie, but allowing for changing) and Custom Mode (loading titles you would like to convert). Choose one according to your actual needs.

  2. After loading source Blu-ray files, you could play back source Blu-ray movies, select subtitles and audio tracks, edit Blu-ray movies, etc.

Step 3: Set output format

Click the box right next to the “Add Photo” button and then on the drop-down panel choose “Change” option to enter the Profile panel. Select any video format you like from “Format” group or “Device” group according to your own needs.

As mentioned above, Leawo Blu-ray Ripper enables you to adjust video and audio parameters of selected output format. You need to do this on the “Profile Settings” interface, which is accessible by clicking the “Edit” option on the drop-down panel next to the “Add Photo” button.

Step 4: Set output directory

After setting output format, you could now click the big green “Convert” button. Then, on the pop-up sidebar, set an output directory to save output video files.

Finally, click the grey “Convert” button to start to convert Blu-ray movies to digital videos on your computer for Samsung or other media players. After conversion completes, you could play back the converted Blu-ray movies on computer and any media player, or transfer converted Blu-ray movies to iOS device, Android device, Microsoft devices, etc. for unlimited playback.

Part 4: Conclusion

You can follow the steps above to check and solve Samsung Blu-ray Player won’t play Blu-ray disc issue. Sometimes, the Blu-ray Player and firmware issue is easy to be solved, the Blu-ray region code is a little complicated. If with all Blu-ray player firmware, Blu-ray discs and Blu-ray player settings settled down, you still can’t get things back to normal, switch to either Blu-ray Ripper or another Blu-ray player hardware.