If TunesCopy crashes while launching, please follow the steps below to have a try.
1. Make sure the iTunes version is 184.108.40.206 or later.
2. Make sure you checked Share iTunes Library XML with other applicationsin iTunes Preferences>Advanced.
Still crashed, re-start several times and send us the log files to email@example.com with problem details. You can find log files here:
Please keep Win+R on the keyboard pressed or click Start>Run, input %appdata%/Leawo\TunesCopy\Log, click the OK button.
If TunesCopy crashes while conversion, please contact us with the following information.
1. Total converted video size.
2. The video names you are converting.
3. Simultaneously converted video quantity.
4. Other operations with the program while conversion.
5. Click top Settings>Help>Bug Report, and submit Bug Report.