What to do if the video info in Add Files page is not complete?

Please confirm the information below first.

1. Make sure the iTunes version is 12.0.0.0 or later.

2. Make sure you checked Share iTunes Library XML with other applicationsin iTunes Preferences>Advanced.

3. Make sure the M4V videos you want to convert are downloaded to local hard drive.

If it still does not work, click top Settings>Help>Bug Report, submit Bug Report.


This FAQ is about: Frequently Asked Questions, TunesCopy

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